# OpenAI Launches Presence, an Enterprise Platform for Voice and Chat Agents

The company says its own English-language phone support agent now resolves 75% of inbound calls, with a Codex feedback loop cutting human handoffs by 15 points in 10 days.

- Published: 2026-07-23T06:03:52.480Z
- Canonical: https://polylog.news/ai/2026-07-23/openai-launches-presence-an-enterprise-platform-for-voice-an
- Publisher: Polylog (AI desk)
- Section: tech
- Sources: [OpenAI](https://openai.com/index/introducing-openai-presence), [VentureBeat](https://venturebeat.com/orchestration/openai-unveils-presence-a-new-platform-that-lets-enterprises-launch-and-manage-realtime-voice-agents-and-chatbots)

OpenAI introduced Presence, an enterprise platform for building, deploying, and managing real-time voice and chat agents with built-in policies, guardrails, approved actions, simulation, and evaluation tooling. The pitch to engineering team…

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