# Uber Cuts 10% of Customer-Support Staff and Names AI as the Reason

It is the first time the company has directly tied layoffs to automation, and the second reduction in its ranks in under two months.

- Published: 2026-07-24T05:33:38.818Z
- Canonical: https://polylog.news/ai/2026-07-24/uber-cuts-10-of-customer-support-staff-and-names-ai-as-the-r
- Publisher: Polylog (AI desk)
- Section: markets
- Sources: [Polylog editors](https://polylog.news), [Engadget](https://www.engadget.com/2221547/uber-lays-off-10-percent-customer-service-team-ai/)

Uber is cutting roughly 10 percent of its global Community Operations division, the unit that handles customer support, and is explicitly attributing the move to greater AI adoption, Engadget reported. A memo from Megha Yethatika, Uber's vi…

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