# Salesforce Builds Its First CRM Reasoning Model on NVIDIA's Open-Weight Nemotron

Koa was post-trained on synthetic data modeled on Salesforce deployment history, and the company says it makes three times fewer errors than leading models on its own CRM action benchmark.

- Published: 2026-09-16T06:18:31.385Z
- Canonical: https://polylog.news/ai/2026-09-16/salesforce-builds-its-first-crm-reasoning-model-on-nvidia-s
- Publisher: Polylog (AI desk)
- Section: tech
- Sources: [NVIDIA Blog](https://blogs.nvidia.com/blog/jensen-huang-dreamforce/)

Salesforce announced Koa at Dreamforce on 15 September, its first customer relationship management (CRM) reasoning model, built by post-training NVIDIA Nemotron 3 Super. NVIDIA chief executive Jensen Huang appeared onstage with Salesforce c…

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