Morning Edition · Thursday, July 23, 2026Published at 2:03 AM EDT · New York
OpenAI Launches Presence, an Enterprise Platform for Voice and Chat Agents
The company says its own English-language phone support agent now resolves 75% of inbound calls, with a Codex feedback loop cutting human handoffs by 15 points in 10 days.
OpenAI introduced Presence, an enterprise platform for building, deploying, and managing real-time voice and chat agents with built-in policies, guardrails, approved actions, simulation, and evaluation tooling. The pitch to engineering team…
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Agentic AI Moves Into Enterprise and Government Workflows
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