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Morning Edition · Wednesday, September 16, 2026Published at 2:18 AM EDT · New York
Salesforce Builds Its First CRM Reasoning Model on NVIDIA's Open-Weight Nemotron
Koa was post-trained on synthetic data modeled on Salesforce deployment history, and the company says it makes three times fewer errors than leading models on its own CRM action benchmark.
Salesforce announced Koa at Dreamforce on 15 September, its first customer relationship management (CRM) reasoning model, built by post-training NVIDIA Nemotron 3 Super. NVIDIA chief executive Jensen Huang appeared onstage with Salesforce c…
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Part of a tracked trend
Agentic AI Moves Into Enterprise and Government Workflows
Over the next 3-9 months, AI agents move from demos into real enterprise and public-sector workflows, with deployment success tied to domain and task understanding more than raw model capability.
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