Morning Edition · Thursday, July 23, 2026Published at 1:46 AM EDT · New York
The voice-and-chat agent product ships alongside deployment case studies as agentic AI moves from demo to metered production work.

OpenAI introduced Presence, an enterprise agent platform for deploying voice and chat agents across customer and internal workflows, positioning it as a supported product rather than a raw API. The launch arrives with adoption evidence atta…
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Part of a tracked trend
Agentic AI Moves Into Enterprise and Government Workflows
Over the next 3-9 months, AI agents move from demos into real enterprise and public-sector workflows, with deployment success tied to domain and task understanding more than raw model capability.
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