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Morning Edition · Saturday, October 17, 2026Published at 2:12 AM EDT · New York
Itaú builds its ia.i assistant on a multi-vendor model stack as it extends access from 300,000 customers to its full base
OpenAI's case study features the Brazilian bank, but Itaú routes work across closed and open models and governs them through its in-house IARA platform, which limits how much leverage any single vendor gains.
OpenAI published a case study on Itaú Unibanco on October 16. It describes how the bank applies its "AI First" strategy to customers and employees in one of Brazil's most heavily regulated sectors. The bank's conversational interface, ia.i,…
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Agentic AI Moves Into Enterprise and Government Workflows
Over the next 3-9 months, AI agents move from demos into real enterprise and public-sector workflows, with deployment success tied to domain and task understanding more than raw model capability.
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