Morning Edition · Friday, July 24, 2026Published at 1:33 AM EDT · New York
Uber Cuts 10% of Customer-Support Staff and Names AI as the Reason
It is the first time the company has directly tied layoffs to automation, and the second reduction in its ranks in under two months.
Uber is cutting roughly 10 percent of its global Community Operations division, the unit that handles customer support, and is explicitly attributing the move to greater AI adoption, Engadget reported. A memo from Megha Yethatika, Uber's vi…
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AI-Cited Workforce Restructuring
Large employers increasingly name automation as the direct cause of headcount cuts in routine service and back-office roles, normalizing AI as a stated reason for reducing labor.
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